Shipping policy

US Domestic Shipping

COSTS & DESTINATIONS

Currently, we only provide FREE ground shipping & handling on website orders within the lower 48 contiguous United States (Except Hawaii, Alaska and Puerto Rico) on purchases of $100 or more. And we DO NOT ship to PO BOXES or APO.

Your order will be processed by us within 1-2 business days.

Orders are processed on weekdays from 9am-6pm in New York, USA (GMT-5).

Free shipping is via USPS, which takes approximately 4-7 business days.

For purchases under $100, a flat rate of $10 is charged.

【Other Country】To mail to countries other than the U.S., please inquire about shipping timeframes and shipping costs via e-mail at psychicgemhelp@gmail.com.

SHIPPING TIME

In-stock orders typically ship the next business day, unless otherwise noted on the product page.

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is USPS. It may take 3-5 days for your shipment to be scanned by USPS. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Psychic Gem are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

 

SHIPPING CHANGES & Order Cancellation

Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 8% of the Item cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the Item cost will be charged as a cancellation fee.

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the Item cost will be charged as a reshipping fee.

Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the Item cost will be charged as a reshipping fee.

 

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on Psychic Gem. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to psychicgemhelp@gmail.com. We will get back to you in 24 hours. 

If you haven't received the item, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.